---
description: Compare VoiceGuide IVR vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: VoiceGuide IVR vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [VoiceGuide IVR \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect)

# Compare VoiceGuide IVR vs Genesys Cloud CX

Canonical: https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect

> Detailed comparison between VoiceGuide IVR and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | VoiceGuide IVR | Genesys Cloud CX |
| **Overall rating** | 5.0/5 | 4.3/5 |
| **Total Reviews** | 2 | 262 |
| **Starting Price** | US$99.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### VoiceGuide IVR

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Monitoring
- Phone Key Input
- Pre-recorded Messages
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Survey/Poll Management
- Surveys & Feedback

### Genesys Cloud CX

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Monitoring
- Phone Key Input
- Pre-recorded Messages
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View VoiceGuide IVR Profile](https://www.softwareadvice.ie/software/28405/voiceguide-ivr)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"VoiceGuide IVR vs Genesys Cloud CX Comparison","description":"Compare VoiceGuide IVR vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.ie/software/28405/voiceguide-ivr#software"},{"@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"VoiceGuide IVR","description":"VoiceGuide IVR allow creatinon of inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other communication channels.\n\nVoiceGuide IVR has a graphical call flow designer that helps with call management and allows call center executives to make process changes. Other features offered by VoiceGuide IVR include text-to-speech conversion, speech recognition, biometric authentication and multilingual support.\n\n\nThe IVR solution works with Avaya, Cisco and many other telephony providers and systems. It timestamps all the selections made during the call in order to help with detailed call analysis. The solution offers a cloud-based dashboard and voicemail boxes. VoiceGuide IVR has a call recording feature that captures the entire interaction between the IVR and caller.\n\n\nVoiceGuide IVR offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1dc4a2ef-9561-49c0-82d0-653ffb064dd6.jpg","url":"https://www.softwareadvice.ie/software/28405/voiceguide-ivr","@id":"https://www.softwareadvice.ie/software/28405/voiceguide-ivr#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.ie/software/323407/pureconnect","@id":"https://www.softwareadvice.ie/software/323407/pureconnect#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":262},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/1572/ivr-system/software","@type":"ListItem"},{"name":"VoiceGuide IVR vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect","@type":"ListItem"}]}]}
</script>