---
description: Compare VoiceGuide IVR vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: VoiceGuide IVR vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [VoiceGuide IVR \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect)

# Compare VoiceGuide IVR vs Genesys Cloud CX

Canonical: https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect

> Detailed comparison between VoiceGuide IVR and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VoiceGuide IVR | Genesys Cloud CX |
| **Overall rating** | 5.0/5 | 4.3/5 |
| **Total Reviews** | 2 | 269 |
| **Starting Price** | US$99.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### VoiceGuide IVR

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Monitoring
- Phone Key Input
- Pre-recorded Messages
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Survey/Poll Management
- Surveys & Feedback

### Genesys Cloud CX

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Monitoring
- Phone Key Input
- Pre-recorded Messages
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View VoiceGuide IVR Profile](https://www.softwareadvice.ie/software/28405/voiceguide-ivr)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/28405/323407/voiceguide-ivr/vs/pureconnect)

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