---
description: Compare WhatsApp vs Gupshup regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: WhatsApp vs Gupshup Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [WhatsApp \<span\>vs\</span\> Gupshup](https://www.softwareadvice.ie/compare/285733/323217/whatsapp/vs/gupshup)

# Compare WhatsApp vs Gupshup

Canonical: https://www.softwareadvice.ie/compare/285733/323217/whatsapp/vs/gupshup

> Detailed comparison between WhatsApp and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Gupshup |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 16297 | 35 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Not Offered | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### WhatsApp

- API
- Alerts/Notifications
- Autoresponders
- Chat/Messaging
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Personalisation
- Project Management
- Real-Time Notifications
- Reminders
- SMS Messaging
- Video Conferencing
- Video Support

### Gupshup

- AI/Machine Learning
- API
- Alerts/Notifications
- Automatic Call Distribution
- Autoresponders
- Chat/Messaging
- Customer Service Analytics
- Interaction Tracking
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalisation
- Real-Time Notifications
- SMS Messaging

## Links

- [View WhatsApp Profile](https://www.softwareadvice.ie/software/285733/whatsapp)
- [View Gupshup Profile](https://www.softwareadvice.ie/software/323217/gupshup)
- [View Original Comparison](https://www.softwareadvice.ie/compare/285733/323217/whatsapp/vs/gupshup)

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