---
description: Compare Dynamics 365 Customer Service vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Dynamics 365 Customer Service \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.ie/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk)

# Compare Dynamics 365 Customer Service vs Zoho Desk

Canonical: https://www.softwareadvice.ie/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk

> Detailed comparison between Dynamics 365 Customer Service and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 Customer Service | Zoho Desk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 7 | 2216 |
| **Starting Price** | - | US$20.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365 Customer Service

- AI Copilot
- Alerts/Escalation
- Autoresponders
- Call Centre Management
- Chatbot
- Collaboration Tools
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

### Zoho Desk

- AI Copilot
- Alerts/Escalation
- Autoresponders
- Call Centre Management
- Call Tracking
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Email Management
- IVR
- Knowledge Base Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

## Links

- [View Dynamics 365 Customer Service Profile](https://www.softwareadvice.ie/software/28653/dynamics-365-customer-service)
- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk)

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