---
description: Compare eGain Mail vs Google Workspace regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eGain Mail vs Google Workspace Comparison
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [eGain Mail \<span\>vs\</span\> Google Workspace](https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace)

# Compare eGain Mail vs Google Workspace

Canonical: https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace

> Detailed comparison between eGain Mail and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | eGain Mail | Google Workspace |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 2 | 17559 |
| **Starting Price** | US$1,000.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### eGain Mail

- API
- Archiving & Retention
- Autoresponders
- Data Recovery
- Email Monitoring
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting

### Google Workspace

- API
- Archiving & Retention
- Attendee Management
- Autoresponders
- Customisable Templates
- Document Templates
- Email Monitoring
- Encryption
- Host Controls
- Recording
- Reporting/Analytics
- Response Management
- Routing
- Scheduling
- Search/Filter
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting

## Links

- [View eGain Mail Profile](https://www.softwareadvice.ie/software/299409/egain-mail)
- [View Google Workspace Profile](https://www.softwareadvice.ie/software/344998/google-workspace)
- [View Original Comparison](https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"eGain Mail vs Google Workspace Comparison","description":"Compare eGain Mail vs Google Workspace regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace","about":[{"@id":"https://www.softwareadvice.ie/software/299409/egain-mail#software"},{"@id":"https://www.softwareadvice.ie/software/344998/google-workspace#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"eGain Mail","description":"eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. \n\n- Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements\n\n- Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service. \n\nAn integral part of the eGain suite for customer service, eGain Mail offers:\n\n- Predefined workflows to manage incoming email and webform inquiries.\n- Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions.\n- Service level agreement (SLA) triggers to automate email routing and monitoring.\n- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.\n- Access to the centralized knowledge base that enables call center agents to accurately resolve complex inquiries and processes. The agents can also contribute to the knowledge base and capture invaluable expertise on the fly.\n- Comprehensive analytics and real-time alarms for operational performance management\n\nAdditional modules:\n\neGain Secure Message™: A secure email messaging system, that authenticates the customer before allowing the viewing of confidential information. It establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers.\n\neGain Fax™: To route, track, and respond to faxes with the same infrastructure that is used to handle emails and webform submissions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fc3f4eb7-a287-4c93-967c-c7fb3474e79c.jpeg","url":"https://www.softwareadvice.ie/software/299409/egain-mail","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/299409/egain-mail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.0},"offers":{"price":"1000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Google Workspace","description":"Google Workspace business solutions seamlessly integrate everything that you and your team need to get anything done, all-in-one place, including professional @yourcompany email. Whether it’s a video call with a client, chat room with your supplier or shared drive with partners, stay connected with everyone who is important to your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d052da97-64a0-4f4c-a18f-eef31fea904d.png","url":"https://www.softwareadvice.ie/software/344998/google-workspace","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/344998/google-workspace#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":17559,"ratingValue":4.7},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/3433/email-tracking/software","@type":"ListItem"},{"name":"eGain Mail vs Google Workspace","position":3,"item":"https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/299409/344998/egain-mail/vs/google-workspace#breadcrumblist"}]}
</script>