---
description: Compare Symantec Ghost Solution Suite vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Symantec Ghost Solution Suite vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [Symantec Ghost Solution Suite \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/301339/436317/symantec-ghost-solution-suite/vs/freshservice)

# Compare Symantec Ghost Solution Suite vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/301339/436317/symantec-ghost-solution-suite/vs/freshservice

> Detailed comparison between Symantec Ghost Solution Suite and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Symantec Ghost Solution Suite | Freshservice |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 36 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Symantec Ghost Solution Suite

- IT Asset Management

### Freshservice

- Asset Tracking
- Automated Discovery
- Completion Tracking
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Issue Scheduling
- License Management
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Data
- Requirements Management
- Risk Analysis
- Scheduling
- Support Ticket Management
- Survey/Poll Management

## Links

- [View Symantec Ghost Solution Suite Profile](https://www.softwareadvice.ie/software/301339/symantec-ghost-solution-suite)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/301339/436317/symantec-ghost-solution-suite/vs/freshservice)

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