---
description: Compare SolarWinds Service Desk vs Tesseron regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SolarWinds Service Desk vs Tesseron Comparison
---

Breadcrumb: [Home](/) > [Procurement Software](/directory/249/procurement-software/software) > [SolarWinds Service Desk \<span\>vs\</span\> Tesseron](https://www.softwareadvice.ie/compare/30413/352124/samanage/vs/tesseron-asm)

# Compare SolarWinds Service Desk vs Tesseron

Canonical: https://www.softwareadvice.ie/compare/30413/352124/samanage/vs/tesseron-asm

> Detailed comparison between SolarWinds Service Desk and Tesseron. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Tesseron |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 577 | 8 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### SolarWinds Service Desk

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Project Management
- Reminders
- Request Assignment
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

### Tesseron

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Project Management
- Reminders
- Request Assignment
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View SolarWinds Service Desk Profile](https://www.softwareadvice.ie/software/30413/samanage)
- [View Tesseron Profile](https://www.softwareadvice.ie/software/352124/tesseron-asm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/30413/352124/samanage/vs/tesseron-asm)

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