---
description: Compare Zendesk WFM vs Flex Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk WFM vs Flex Plus Comparison
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [Zendesk WFM \<span\>vs\</span\> Flex Plus](https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus)

# Compare Zendesk WFM vs Flex Plus

Canonical: https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus

> Detailed comparison between Zendesk WFM and Flex Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk WFM | Flex Plus |
| **Overall rating** | 4.9/5 | 4.8/5 |
| **Total Reviews** | 17 | 45 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk WFM

- API
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Clock In/Out
- Customisable Reports
- Employee Management
- Employee Scheduling
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Shift Swapping
- Time & Attendance
- Timesheet Management
- Variable Workforce

### Flex Plus

- API
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Clock In/Out
- Customisable Reports
- Employee Management
- Employee Scheduling
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Shift Swapping
- Time & Attendance
- Timesheet Management
- Variable Workforce

## Links

- [View Zendesk WFM Profile](https://www.softwareadvice.ie/software/308717/tymeshift)
- [View Flex Plus Profile](https://www.softwareadvice.ie/software/522422/Flex-Plus)
- [View Original Comparison](https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk WFM vs Flex Plus Comparison","description":"Compare Zendesk WFM vs Flex Plus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus","about":[{"@id":"https://www.softwareadvice.ie/software/308717/tymeshift#software"},{"@id":"https://www.softwareadvice.ie/software/522422/Flex-Plus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Zendesk WFM","description":"Zendesk Workforce Management is a software specifically designed to simplify workforce management (WFM) for those managing teams using Zendesk. Its tools uses AI to automate time-consuming processes like scheduling, forecasting, and data management so that users can spend their time being more productive and engaged. Additionally, agents will be able to complete daily activities and see their schedules right in Zendesk. The software tracks productivity and notifies of infractions by tracking which channel or activities the users are currently working on.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ac66abe3-3f00-4d7b-a453-78fe019ae522.jpeg","url":"https://www.softwareadvice.ie/software/308717/tymeshift","@id":"https://www.softwareadvice.ie/software/308717/tymeshift#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":17},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Flex Plus","description":"Flex Plus is a workforce management platform that allows businesses to manage their entire labor force, including both internal employees and agency workers, in a single system. The platform provides complete visibility into shift performance, worker ratings, and venue-specific breakdowns. Users can customize finance reports and have them delivered directly to their inbox, with the ability to filter by venues, roles, and staff.\n\nThe Flex Marketplace gives businesses access to a pool of verified temporary workers, enabling them to fill any shift gaps by extending job offers. Flex Plus also simplifies agency management, allowing users to onboard preferred agencies or select from a vetted partner network. This consolidates all agency-related activities into one centralized platform.\n\nWith Flex Plus, organizations can streamline their workforce management, enhance operational efficiency, and gain greater control over their labor force.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aeddce1e-7351-458d-874e-7f4da0c6e66c.png","url":"https://www.softwareadvice.ie/software/522422/Flex-Plus","@id":"https://www.softwareadvice.ie/software/522422/Flex-Plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":45},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Workforce Management Software","position":2,"item":"/directory/374/workforce-management-software/software","@type":"ListItem"},{"name":"Zendesk WFM vs Flex Plus","position":3,"item":"https://www.softwareadvice.ie/compare/308717/522422/tymeshift/vs/Flex-Plus","@type":"ListItem"}]}]}
</script>