---
description: Compare OpenText Service Management vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Service Management vs ManageEngine ServiceDesk Plus Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [OpenText Service Management \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/compare/311221/360387/service-management-automation-x-smax/vs/manageengine-servicedesk-plus)

# Compare OpenText Service Management vs ManageEngine ServiceDesk Plus

Canonical: https://www.softwareadvice.ie/compare/311221/360387/service-management-automation-x-smax/vs/manageengine-servicedesk-plus

> Detailed comparison between OpenText Service Management and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenText Service Management | ManageEngine ServiceDesk Plus |
| **Overall rating** | - | 4.4/5 |
| **Total Reviews** | 0 | 231 |
| **Starting Price** | US$79.00 | US$16.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Key features

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

### ManageEngine ServiceDesk Plus

- API
- Analytics
- Asset Tracking
- Automated Routing
- Change Management
- Customer Support
- Customisable Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Problem Management
- Reservations Management
- Self Service Portal
- Service History
- Support Ticket Management
- Wiki

## Links

- [View OpenText Service Management Profile](https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax)
- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus)
- [View Original Comparison](https://www.softwareadvice.ie/compare/311221/360387/service-management-automation-x-smax/vs/manageengine-servicedesk-plus)

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