---
description: Compare OpenText Service Management vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Service Management vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [OpenText Service Management \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/311221/368594/service-management-automation-x-smax/vs/zendesk-talk)

# Compare OpenText Service Management vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/311221/368594/service-management-automation-x-smax/vs/zendesk-talk

> Detailed comparison between OpenText Service Management and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenText Service Management | Zendesk Talk |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 21 |
| **Starting Price** | US$79.00 | US$49.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | - |
| **Training** | - | - |

## Key features

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Support Ticket Management

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View OpenText Service Management Profile](https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/311221/368594/service-management-automation-x-smax/vs/zendesk-talk)

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