Sharpen vs Genesys Cloud CX Comparison

Sharpen

Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform... Learn more

Target size

Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

Target size

Sharpen

Overall rating

4.4
(48 reviews)

Features rating

Value for Money
4.8
Features
5
Ease of Use
4.3
Customer Support
4.5
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Genesys Cloud CX

Overall rating

4.4
(235 reviews)

Features rating

Value for Money
4.1
Features
4.2
Ease of Use
4.4
Customer Support
4.0
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Sharpen
  • Free Version
  • Free Trial
Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
Sharpen
  • Cloud-based
  • On-premise
Genesys Cloud CX
  • Cloud-based
  • On-premise
Sharpen
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat