---
description: Compare Genesys Cloud CX vs Cisco Jabber regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Cisco Jabber Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX \<span\>vs\</span\> Cisco Jabber](https://www.softwareadvice.ie/compare/323407/420060/pureconnect/vs/cisco-jabber)

# Compare Genesys Cloud CX vs Cisco Jabber

Canonical: https://www.softwareadvice.ie/compare/323407/420060/pureconnect/vs/cisco-jabber

> Detailed comparison between Genesys Cloud CX and Cisco Jabber. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Cisco Jabber |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 269 | 1335 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Genesys Cloud CX

- API
- Call Recording
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- FCC Compliance
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Natural Language Processing
- Productivity Analysis
- Real-Time Chat
- Real-Time Notifications
- Recording
- Screen Sharing
- Video Conferencing

### Cisco Jabber

- API
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Conferencing
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Real-Time Chat
- Real-Time Notifications
- Recording
- Screen Sharing
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Cisco Jabber Profile](https://www.softwareadvice.ie/software/420060/cisco-jabber)
- [View Original Comparison](https://www.softwareadvice.ie/compare/323407/420060/pureconnect/vs/cisco-jabber)

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