---
description: Compare Genesys Cloud CX vs Cisco Finesse regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX vs Cisco Finesse Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX \<span\>vs\</span\> Cisco Finesse](https://www.softwareadvice.ie/compare/323407/424125/pureconnect/vs/cisco-finesse)

# Compare Genesys Cloud CX vs Cisco Finesse

Canonical: https://www.softwareadvice.ie/compare/323407/424125/pureconnect/vs/cisco-finesse

> Detailed comparison between Genesys Cloud CX and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Cisco Finesse |
| **Overall rating** | 4.3/5 | 4.9/5 |
| **Total Reviews** | 269 | 11 |
| **Starting Price** | US$75.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Genesys Cloud CX

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Quality Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

### Cisco Finesse

- API
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Quality Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management

## Links

- [View Genesys Cloud CX Profile](https://www.softwareadvice.ie/software/323407/pureconnect)
- [View Cisco Finesse Profile](https://www.softwareadvice.ie/software/424125/cisco-finesse)
- [View Original Comparison](https://www.softwareadvice.ie/compare/323407/424125/pureconnect/vs/cisco-finesse)

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