---
description: Compare Incident IQ vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Incident IQ vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Incident IQ \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/324138/436317/incidentiq/vs/freshservice)

# Compare Incident IQ vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/324138/436317/incidentiq/vs/freshservice

> Detailed comparison between Incident IQ and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Incident IQ | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 42 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Incident IQ

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Document Management
- Email Management
- IT Asset Tracking
- Inventory Auditing
- Inventory Optimisation
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Document Management
- Email Management
- IT Asset Tracking
- Inventory Auditing
- Inventory Optimisation
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Incident IQ Profile](https://www.softwareadvice.ie/software/324138/incidentiq)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/324138/436317/incidentiq/vs/freshservice)

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