---
description: Compare BookStack vs Shelf regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BookStack vs Shelf Comparison
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [BookStack \<span\>vs\</span\> Shelf](https://www.softwareadvice.ie/compare/339861/435224/bookstack/vs/shelf)

# Compare BookStack vs Shelf

Canonical: https://www.softwareadvice.ie/compare/339861/435224/bookstack/vs/shelf

> Detailed comparison between BookStack and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BookStack | Shelf |
| **Overall rating** | 5.0/5 | 4.8/5 |
| **Total Reviews** | 3 | 106 |
| **Starting Price** | - | US$10.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Not Offered | Live Online, Webinars, Documentation, Videos |

## Key features

### BookStack

- API
- Access Controls/Permissions
- Catalog Management
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Multi-Language
- SSL Security
- Single Sign On

### Shelf

- API
- Access Controls/Permissions
- Archiving & Retention
- Catalog Management
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Drag & Drop
- Engagement Tracking
- File Conversion
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Natural Language Processing
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Wiki

## Links

- [View BookStack Profile](https://www.softwareadvice.ie/software/339861/bookstack)
- [View Shelf Profile](https://www.softwareadvice.ie/software/435224/shelf)
- [View Original Comparison](https://www.softwareadvice.ie/compare/339861/435224/bookstack/vs/shelf)

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