---
description: Compare Zendesk Sunshine vs Wati regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Sunshine vs Wati Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Zendesk Sunshine \<span\>vs\</span\> Wati](https://www.softwareadvice.ie/compare/340846/430256/sunshine-conversations/vs/wati)

# Compare Zendesk Sunshine vs Wati

Canonical: https://www.softwareadvice.ie/compare/340846/430256/sunshine-conversations/vs/wati

> Detailed comparison between Zendesk Sunshine and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Sunshine | Wati |
| **Overall rating** | 3.0/5 | 4.6/5 |
| **Total Reviews** | 2 | 202 |
| **Starting Price** | US$495.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Chatbot
- Customer Experience Management
- Customer Support
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics

### Wati

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- CRM
- Chat/Messaging
- Chatbot
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customer Support
- Dashboard
- Lead Management
- Live Chat
- Natural Language Processing
- Reporting/Analytics
- Segmentation
- Support Ticket Management

## Links

- [View Zendesk Sunshine Profile](https://www.softwareadvice.ie/software/340846/sunshine-conversations)
- [View Wati Profile](https://www.softwareadvice.ie/software/430256/wati)
- [View Original Comparison](https://www.softwareadvice.ie/compare/340846/430256/sunshine-conversations/vs/wati)

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