---
description: Compare HaloITSM vs Ivanti Neurons for ITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HaloITSM vs Ivanti Neurons for ITSM Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HaloITSM \<span\>vs\</span\> Ivanti Neurons for ITSM](https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm)

# Compare HaloITSM vs Ivanti Neurons for ITSM

Canonical: https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm

> Detailed comparison between HaloITSM and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HaloITSM | Ivanti Neurons for ITSM |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 44 | 15 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### HaloITSM

- Analytics
- Asset Tracking
- CMDB
- Change Management
- Configurable Workflow
- Customisable Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Localisation Automation
- Mobile Alerts
- Monitoring
- Project Management
- Reminders
- Risk Analysis
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management

### Ivanti Neurons for ITSM

- Analytics
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View HaloITSM Profile](https://www.softwareadvice.ie/software/343984/haloitsm)
- [View Ivanti Neurons for ITSM Profile](https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HaloITSM vs Ivanti Neurons for ITSM Comparison","description":"Compare HaloITSM vs Ivanti Neurons for ITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm","about":[{"@id":"https://www.softwareadvice.ie/software/343984/haloitsm#software"},{"@id":"https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"HaloITSM","description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/21f9b5af-1fdf-4529-b0a7-c94417928959.jpeg","url":"https://www.softwareadvice.ie/software/343984/haloitsm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/343984/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Ivanti Neurons for ITSM","description":"If your IT team is still managing service requests through email threads and manual ticket queues, Ivanti Neurons for IT Service Management (ITSM) offers a clear path to something better. Built on ITIL best practices and PinkVerify-certified processes, it gives your service desk the structure and automation needed to handle everything from simple password resets to complex change management workflows, without requiring your team to write a single line of code. Tickets are automatically classified and routed the moment they come in, so analysts spend less time triaging and more time resolving. When issues escalate, pre-packaged diagnostic and remediation actions help resolve incidents faster and with greater consistency. A 24/7 AI chatbot handles routine requests so your team can focus on high-impact work, and a self-service catalog puts employees in control of common requests. Whether you're replacing a legacy help desk or scaling up to full ITIL service management, the modular design makes it straightforward to start where you are and grow from there.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1de3fa6c-1fee-4f60-b060-2ceea72fecb4.png","url":"https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":15,"ratingValue":3.9},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"HaloITSM vs Ivanti Neurons for ITSM","position":3,"item":"https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/343984/405089/haloitsm/vs/ivanti-neurons-for-itsm#breadcrumblist"}]}
</script>
