---
description: Compare Helpwise vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpwise vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Helpwise \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.ie/compare/348193/393877/helpwise/vs/zoho-desk)

# Compare Helpwise vs Zoho Desk

Canonical: https://www.softwareadvice.ie/compare/348193/393877/helpwise/vs/zoho-desk

> Detailed comparison between Helpwise and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Helpwise | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 27 | 2212 |
| **Starting Price** | US$12.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Helpwise

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Helpwise Profile](https://www.softwareadvice.ie/software/348193/helpwise)
- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/348193/393877/helpwise/vs/zoho-desk)

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