---
description: Compare Luma Virtual Agent vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Luma Virtual Agent vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Luma Virtual Agent \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.ie/compare/348765/393877/luma-virtual-agent/vs/zoho-desk)

# Compare Luma Virtual Agent vs Zoho Desk

Canonical: https://www.softwareadvice.ie/compare/348765/393877/luma-virtual-agent/vs/zoho-desk

> Detailed comparison between Luma Virtual Agent and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Luma Virtual Agent | Zoho Desk |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 2212 |
| **Starting Price** | - | US$20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Key features

### Luma Virtual Agent

- API
- Activity Dashboard
- Canned Responses
- Chat/Messaging
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Zoho Desk

- API
- Activity Dashboard
- Automatic Call Distribution
- Call Tracking
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- Issue Scheduling
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Luma Virtual Agent Profile](https://www.softwareadvice.ie/software/348765/luma-virtual-agent)
- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/348765/393877/luma-virtual-agent/vs/zoho-desk)

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