---
description: Compare Tesseron vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tesseron vs ManageEngine ServiceDesk Plus Comparison
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Tesseron \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus)

# Compare Tesseron vs ManageEngine ServiceDesk Plus

Canonical: https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus

> Detailed comparison between Tesseron and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tesseron | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 8 | 227 |
| **Starting Price** | - | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Key features

### Tesseron

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Issue Scheduling
- Monitoring
- Project Management
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Issue Scheduling
- Monitoring
- Project Management
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View Tesseron Profile](https://www.softwareadvice.ie/software/352124/tesseron-asm)
- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus)
- [View Original Comparison](https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tesseron vs ManageEngine ServiceDesk Plus Comparison","description":"Compare Tesseron vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus","about":[{"@id":"https://www.softwareadvice.ie/software/352124/tesseron-asm#software"},{"@id":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Tesseron","description":"Tesseron ist die Service-Management-Plattform „vom Mittelstand für den Mittelstand“ – made in Germany. Ob IT, Kundenservice oder interne Prozesse: Mit Tesseron steuern Sie komplexe Serviceabläufe effizient, transparent und automatisiert. Intelligente Workflows, Self-Service-Portale und eine zentrale Plattform sorgen für klare Zuständigkeiten, reduzierte Bearbeitungszeiten und vollständige Transparenz. Durch REST-API lassen sich bestehende Systeme wie M365, ERP oder CRM nahtlos integrieren. Besonders geeignet ist Tesseron für mittelständische Unternehmen in regulierten oder digitalisierungsgetriebenen Branchen. Unser modularer Ansatz ermöglicht individuelle Rollouts – skalierbar. sicher. zukunftsfähig. Tesseron begleitet Sie partnerschaftlich von der Einführung bis zum täglichen Betrieb – für effiziente Prozesse, zufriedene Teams und echte Entlastung im Alltag.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/04b5682a-3b35-4f45-bd52-50fedcb26b5e.png","url":"https://www.softwareadvice.ie/software/352124/tesseron-asm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/352124/tesseron-asm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":8},"operatingSystem":"Cloud, Windows on premise"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fa96c329-c04e-4d0f-ba42-e5839e17ffaa.png","url":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CMDB Software","position":2,"item":"/directory/4249/cmdb/software","@type":"ListItem"},{"name":"Tesseron vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/352124/360387/tesseron-asm/vs/manageengine-servicedesk-plus#breadcrumblist"}]}
</script>
