---
description: Compare Rootly vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Rootly vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [Rootly \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.ie/compare/357592/363691/rootly/vs/service-cloud)

# Compare Rootly vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.ie/compare/357592/363691/rootly/vs/service-cloud

> Detailed comparison between Rootly and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Rootly | Salesforce Service Cloud |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 824 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Not Offered | Live Online, Webinars, Documentation, Videos |

## Key features

### Rootly

- API
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Customisable Templates
- Document Management
- Email Alerts
- Event Logs
- IT Incident Management
- Investigation Management
- Issue Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- Risk Analysis
- Safety Incident Management
- Single Sign On
- Status Tracking
- Workflow Management

### Salesforce Service Cloud

- API
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Customisable Templates
- Document Management
- Email Alerts
- Event Logs
- IT Incident Management
- Investigation Management
- Issue Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Real-Time Reporting
- Reminders
- Risk Analysis
- Safety Incident Management
- Single Sign On
- Status Tracking
- Workflow Management

## Links

- [View Rootly Profile](https://www.softwareadvice.ie/software/357592/rootly)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.ie/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.ie/compare/357592/363691/rootly/vs/service-cloud)

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