---
description: Compare Salesforce Service Cloud vs PULSE regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs PULSE Comparison
---

Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Salesforce Service Cloud \<span\>vs\</span\> PULSE](https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse)

# Compare Salesforce Service Cloud vs PULSE

Canonical: https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse

> Detailed comparison between Salesforce Service Cloud and PULSE. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | PULSE |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 824 | 1 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- Billing & Invoicing
- Call Tracking
- Computer Telephony Integration
- Contact Database
- Contract/License Management
- Customer Complaint Tracking
- Dispatch Management
- Electronic Signature
- GPS
- Inventory Management
- Location Tracking
- Mobile Access
- Monitoring
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History
- Work Order Management

### PULSE

- Billing & Invoicing
- Contact Database
- Contract/License Management
- Dispatch Management
- Electronic Signature
- GPS
- Inventory Management
- Location Tracking
- Mobile Access
- Monitoring
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History
- Work Order Management

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.ie/software/363691/service-cloud)
- [View PULSE Profile](https://www.softwareadvice.ie/software/400761/pulse)
- [View Original Comparison](https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs PULSE Comparison","description":"Compare Salesforce Service Cloud vs PULSE regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse","about":[{"@id":"https://www.softwareadvice.ie/software/363691/service-cloud#software"},{"@id":"https://www.softwareadvice.ie/software/400761/pulse#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions.\n\nKey features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers.\n\nService Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95fe3cf2-6a07-466a-9c28-c1157335dcc4.jpg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@id":"https://www.softwareadvice.ie/software/363691/service-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":824},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"PULSE","description":"Trimble PULSE is a modular, cloud-based Field Service solution for midsize to large companies in a variety of industries worldwide. It’s suited for a service companies that specialize in anything from plumbing to property maintenance, to HVAC, pest control, and more.\n\n\nTrimble PULSE offers configurable and customizable mobile applications to connect technicians with the back-office, customers, equipment, and inventory in real time. Key functionalities include Contact Management, Scheduling and Dispatch, Work Order Management, GPS Tracking, Inventory Management, and Billing and Invoicing. Trimble’s automated scheduler and dispatcher helps service technicians stay on top of changes as they happen throughout the day, and prioritize emergency work with alerts and escalations. GPS tracking with built-in route planning assists management in locating the right technician for a job, as well as monitoring time at a particular job site. Mobile capability allows technicians to send completed work orders directly to the back office for billing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a677dde-53e0-4e70-a411-7b71fe5b525d.png","url":"https://www.softwareadvice.ie/software/400761/pulse","@id":"https://www.softwareadvice.ie/software/400761/pulse#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Work Order Software","position":2,"item":"/directory/500/work-order/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs PULSE","position":3,"item":"https://www.softwareadvice.ie/compare/363691/400761/service-cloud/vs/pulse","@type":"ListItem"}]}]}
</script>