---
description: Compare Salesforce Service Cloud vs Zoom Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Service Cloud vs Zoom Contact Center Comparison
---

Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Salesforce Service Cloud \<span\>vs\</span\> Zoom Contact Center](https://www.softwareadvice.ie/compare/363691/434612/service-cloud/vs/zoom-contact-center)

# Compare Salesforce Service Cloud vs Zoom Contact Center

Canonical: https://www.softwareadvice.ie/compare/363691/434612/service-cloud/vs/zoom-contact-center

> Detailed comparison between Salesforce Service Cloud and Zoom Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Zoom Contact Center |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 824 | 1 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Automated Routing
- Automatic Call Distribution
- Call Tracking
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Fuel Tracking
- IVR
- Lead Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Risk Analysis
- Route Optimisation
- Scheduling
- Service History
- Support Ticket Management
- Transfers/Routing

### Zoom Contact Center

- Automated Routing
- Chatbot
- IVR
- Multi-Channel Communication

## Links

- [View Salesforce Service Cloud Profile](https://www.softwareadvice.ie/software/363691/service-cloud)
- [View Zoom Contact Center Profile](https://www.softwareadvice.ie/software/434612/zoom-contact-center)
- [View Original Comparison](https://www.softwareadvice.ie/compare/363691/434612/service-cloud/vs/zoom-contact-center)

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