---
description: Compare Spiceworks Cloud Help Desk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Spiceworks Cloud Help Desk vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Network Troubleshooting Software](/directory/4786/network-troubleshooting-software/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/365499/436317/spiceworks-network-management-software/vs/freshservice)

# Compare Spiceworks Cloud Help Desk vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/365499/436317/spiceworks-network-management-software/vs/freshservice

> Detailed comparison between Spiceworks Cloud Help Desk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Spiceworks Cloud Help Desk | Freshservice |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 586 | 791 |
| **Starting Price** | US$6.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Spiceworks Cloud Help Desk

- Analytics
- Asset Tracking
- Assignment Management
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Scheduling
- License Management
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics

### Freshservice

- Analytics
- Asset Tracking
- Assignment Management
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Scheduling
- License Management
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.softwareadvice.ie/software/365499/spiceworks-network-management-software)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/365499/436317/spiceworks-network-management-software/vs/freshservice)

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