---
description: Compare UseResponse vs Answerbase regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: UseResponse vs Answerbase Comparison
---

Breadcrumb: [Home](/) > [Idea Management Software](/directory/4500/idea-management/software) > [UseResponse \<span\>vs\</span\> Answerbase](https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase)

# Compare UseResponse vs Answerbase

Canonical: https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase

> Detailed comparison between UseResponse and Answerbase. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UseResponse | Answerbase |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 36 | 11 |
| **Starting Price** | US$199.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Documentation, Videos | Live Online, Documentation |

## Key features

### UseResponse

- API
- Access Controls/Permissions
- CRM
- Collaboration Tools
- Communication Management
- Content Management
- Customer Database
- Customisable Templates
- Document Management
- Full Text Search
- Gamification
- Inventory Management
- Knowledge Management
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Website Integration

### Answerbase

- API
- Access Controls/Permissions
- CRM
- Collaboration Tools
- Communication Management
- Content Management
- Customer Database
- Customisable Templates
- Document Management
- Full Text Search
- Gamification
- Inventory Management
- Knowledge Management
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Website Integration

## Links

- [View UseResponse Profile](https://www.softwareadvice.ie/software/3685/useresponse)
- [View Answerbase Profile](https://www.softwareadvice.ie/software/3891/answerbase)
- [View Original Comparison](https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"UseResponse vs Answerbase Comparison","description":"Compare UseResponse vs Answerbase regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase","about":[{"@id":"https://www.softwareadvice.ie/software/3685/useresponse#software"},{"@id":"https://www.softwareadvice.ie/software/3891/answerbase#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"UseResponse","description":"UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.\n\nWith UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.\n\n\nUsers are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.\n\n\nUseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3eb02296-04e5-4307-a497-a51bbeae4113.jpeg","url":"https://www.softwareadvice.ie/software/3685/useresponse","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/3685/useresponse#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":36},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"Answerbase","description":"Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.\n\n\nAnswerbase allows users to use the Q&amp;A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.\n\n\nAnswerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/915bfc33-dcc7-4c45-af6e-fdaa2849dc88.jpg","url":"https://www.softwareadvice.ie/software/3891/answerbase","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/3891/answerbase#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":11},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Idea Management Software","position":2,"item":"/directory/4500/idea-management/software","@type":"ListItem"},{"name":"UseResponse vs Answerbase","position":3,"item":"https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/3685/3891/useresponse/vs/answerbase#breadcrumblist"}]}
</script>
