---
description: Compare Zendesk Talk vs HaloCRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Talk vs HaloCRM Comparison
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Zendesk Talk \<span\>vs\</span\> HaloCRM](https://www.softwareadvice.ie/compare/368594/383524/zendesk-talk/vs/halocrm)

# Compare Zendesk Talk vs HaloCRM

Canonical: https://www.softwareadvice.ie/compare/368594/383524/zendesk-talk/vs/halocrm

> Detailed comparison between Zendesk Talk and HaloCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Talk | HaloCRM |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 21 | 3 |
| **Starting Price** | US$49.00 | £40.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Talk

- Automated Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customizable Fields
- Dashboard
- Data Security
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### HaloCRM

- Automated Routing
- Automated response
- Call Scripting
- Channel Management
- Chat/Messaging
- Contact Management
- Cross-system Integration
- Customizable Fields
- Dashboard
- Data Security
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View HaloCRM Profile](https://www.softwareadvice.ie/software/383524/halocrm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/368594/383524/zendesk-talk/vs/halocrm)

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