---
description: Compare Zendesk Talk vs OpenText ZENworks Service Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Talk vs OpenText ZENworks Service Desk Comparison
---

Breadcrumb: [Home](/) > [Remote Work Software](/directory/4592/remote-work/software) > [Zendesk Talk \<span\>vs\</span\> OpenText ZENworks Service Desk](https://www.softwareadvice.ie/compare/368594/414062/zendesk-talk/vs/zenworks-service-desk)

# Compare Zendesk Talk vs OpenText ZENworks Service Desk

Canonical: https://www.softwareadvice.ie/compare/368594/414062/zendesk-talk/vs/zenworks-service-desk

> Detailed comparison between Zendesk Talk and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Talk | OpenText ZENworks Service Desk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 21 | 0 |
| **Starting Price** | US$49.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | - | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | - | Webinars, Documentation, Videos |

## Key features

### Zendesk Talk

- Automatic Call Distribution
- Call Logging
- Call Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Data Security
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### OpenText ZENworks Service Desk

- Analytics
- Change Management
- Incident Management
- Incident Reporting
- Task Management

## Links

- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View OpenText ZENworks Service Desk Profile](https://www.softwareadvice.ie/software/414062/zenworks-service-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/368594/414062/zendesk-talk/vs/zenworks-service-desk)

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