---
description: Compare Zendesk Talk vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zendesk Talk vs Freshcaller Comparison
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Zendesk Talk \<span\>vs\</span\> Freshcaller](https://www.softwareadvice.ie/compare/368594/436334/zendesk-talk/vs/freshcaller)

# Compare Zendesk Talk vs Freshcaller

Canonical: https://www.softwareadvice.ie/compare/368594/436334/zendesk-talk/vs/freshcaller

> Detailed comparison between Zendesk Talk and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Talk | Freshcaller |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 21 | 35 |
| **Starting Price** | US$49.00 | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Documentation, Videos |

## Key features

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Contact Management
- Dashboard
- IVR
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Voice Mail

### Freshcaller

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Computer Telephony Integration
- Contact Management
- Dashboard
- IVR
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Voice Mail

## Links

- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Freshcaller Profile](https://www.softwareadvice.ie/software/436334/freshcaller)
- [View Original Comparison](https://www.softwareadvice.ie/compare/368594/436334/zendesk-talk/vs/freshcaller)

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