---
description: Compare Supportbench vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Supportbench vs LiveAgent Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [Supportbench \<span\>vs\</span\> LiveAgent](https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent)

# Compare Supportbench vs LiveAgent

Canonical: https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent

> Detailed comparison between Supportbench and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Supportbench | LiveAgent |
| **Overall rating** | 4.9/5 | 4.7/5 |
| **Total Reviews** | 116 | 1781 |
| **Starting Price** | US$32.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Supportbench

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### LiveAgent

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Supportbench Profile](https://www.softwareadvice.ie/software/37159/supportbench)
- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Original Comparison](https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Supportbench vs LiveAgent Comparison","description":"Compare Supportbench vs LiveAgent regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent","about":[{"@id":"https://www.softwareadvice.ie/software/37159/supportbench#software"},{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Supportbench","description":"The AI-Powered Helpdesk for Modern B2B Teams\n\nSupportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required.\n\nTop Benefits:\n\nReduce support costs by automating repetitive work\n\nImprove resolution times with AI-powered case context and suggestions\n\nIncrease agent productivity with an AI Copilot that guides every reply\n\nGet faster time to value—Supportbench is easy to configure and launch\n\nGain visibility into KPIs and customer health with built-in analytics\n\nKey AI Features:\n\nAI QA Bot that answers questions or raises tickets automatically\n\nAI Copilot that suggests the next best response based on history and KB\n\nAutomatic case summaries when tickets are opened or closed\n\nTurn cases into knowledge base articles instantly\n\nPredictive CSAT and CES scores without needing survey responses\n\nAuto-tagging, auto-prioritization, and issue classification via AI\n\nPowerful Enterprise Functionality:\n\nDynamic SLAs that adapt based on customer and case context\n\nNative Salesforce synchronization to show licensing and contract data\n\nSecure, branded customer portal with full customization\n\nRich email editor that supports inline images and formatting\n\nEscalation management with notes, stages, and auto-escalation rules\n\nInternal and external knowledge bases for both agents and customers\n\nBuilt for B2B Teams That:\n\nNeed to manage complex or high-value accounts\n\nWant fewer support escalations and better visibility\n\nPrefer a platform that doesn't require constant IT involvement\n\nAre scaling fast and need a modern, all-in-one solution\n\nSupportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/aa045f32-5077-445d-ac3c-f89ae5248803.png","url":"https://www.softwareadvice.ie/software/37159/supportbench","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/37159/supportbench#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":116,"ratingValue":4.9},"offers":{"price":"32","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1781,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"Supportbench vs LiveAgent","position":3,"item":"https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/37159/109980/supportbench/vs/liveagent#breadcrumblist"}]}
</script>