---
description: Compare Bigin by Zoho CRM vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Bigin by Zoho CRM vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Bigin by Zoho CRM \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk)

# Compare Bigin by Zoho CRM vs Zoho Desk

Canonical: https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk

> Detailed comparison between Bigin by Zoho CRM and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bigin by Zoho CRM | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 742 | 2214 |
| **Starting Price** | US$1.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Bigin by Zoho CRM

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

### Zoho Desk

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Bigin by Zoho CRM Profile](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm)
- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Bigin by Zoho CRM vs Zoho Desk Comparison","description":"Compare Bigin by Zoho CRM vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm#software"},{"@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Bigin by Zoho CRM","description":"Bigin is an AI-powered, pipeline-centric CRM built and priced for small businesses. It brings leads, deals, and every customer conversation: email, calls, and WhatsApp into one workspace, with meaningful AI built in. Over 50,000+ businesses across 150+ countries run on Bigin. \n\nCreate team pipelines for every business operation: sales, onboarding, delivery, and support, and use connected pipelines to automate handoffs between them. Built-in telephony, email, customizable dashboards, and workflow automation keep everything moving. Zia, Bigin's built-in AI, drafts and summarizes emails, summarizes records and WhatsApp threads, and runs Zia Agents that handle replies, spot cross-sell opportunities, and analyze lost deals. MCP support connects AI tools like Claude to your data.\n\nBigin offers four editions - Free, Express, Premier, and Bigin 360, with paid plans from $7/user/month. 25+ ready-made CRM templates available and setup takes 30 minutes. Apps for iOS, iPadOS, Android, and macOS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/16e394a9-fd7d-4dd7-a449-da610af610ef.jpeg","url":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm","@id":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":742},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2214},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Systems","position":2,"item":"/directory/4153/crm/software","@type":"ListItem"},{"name":"Bigin by Zoho CRM vs Zoho Desk","position":3,"item":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk","@type":"ListItem"}]}]}
</script>