---
description: Compare Bigin by Zoho CRM vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Bigin by Zoho CRM vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Bigin by Zoho CRM \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk)

# Compare Bigin by Zoho CRM vs Zoho Desk

Canonical: https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk

> Detailed comparison between Bigin by Zoho CRM and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bigin by Zoho CRM | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 730 | 2212 |
| **Starting Price** | US$1.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Bigin by Zoho CRM

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

### Zoho Desk

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customer Database
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Bigin by Zoho CRM Profile](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm)
- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Bigin by Zoho CRM vs Zoho Desk Comparison","description":"Compare Bigin by Zoho CRM vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm#software"},{"@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Bigin by Zoho CRM","description":"Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheet-like simplicity to CRM and allows anyone to get started immediately.\n\nWith options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, no-code forms, product tracker, customizable dashboards, and real-time notifications.  \n\nBigin integrates with third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow and Zoho CardScanner. Bigin's mobile apps for iOS &amp; android offer seamless access to customer information anytime, anywhere so that businesses can close deals even on the go.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/16e394a9-fd7d-4dd7-a449-da610af610ef.jpeg","url":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm","@id":"https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":730},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2212},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Systems","position":2,"item":"/directory/4153/crm/software","@type":"ListItem"},{"name":"Bigin by Zoho CRM vs Zoho Desk","position":3,"item":"https://www.softwareadvice.ie/compare/392397/393877/bigin-by-zoho-crm/vs/zoho-desk","@type":"ListItem"}]}]}
</script>