---
description: Compare Zoho Desk vs Freshdesk Omni regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoho Desk vs Freshdesk Omni Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Zoho Desk \<span\>vs\</span\> Freshdesk Omni](https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni)

# Compare Zoho Desk vs Freshdesk Omni

Canonical: https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni

> Detailed comparison between Zoho Desk and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Freshdesk Omni |
| **Overall rating** | 4.5/5 | 3.6/5 |
| **Total Reviews** | 2212 | 5 |
| **Starting Price** | US$20.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Freshdesk Omni Profile](https://www.softwareadvice.ie/software/425905/Freshdesk-Omni)
- [View Original Comparison](https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Freshdesk Omni Comparison","description":"Compare Zoho Desk vs Freshdesk Omni regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni","about":[{"@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software"},{"@id":"https://www.softwareadvice.ie/software/425905/Freshdesk-Omni#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/393877/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2212,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshdesk Omni","description":"Freshdesk Omni simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the built-in AI helps coach reps in real-time after every customer resolution with proactive quality management. Instead of hiring a QA team and reviewing conversations and calls, the system automatically performs in-depth reviews and shares its findings with your team to help your agents improve their performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d8a9269a-6122-4f23-940a-c59d3d8cff05.png","url":"https://www.softwareadvice.ie/software/425905/Freshdesk-Omni","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/425905/Freshdesk-Omni#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":5,"ratingValue":3.6},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"Zoho Desk vs Freshdesk Omni","position":3,"item":"https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni#breadcrumblist"}]}
</script>