---
description: Compare Zoho Desk vs Freshdesk Omni regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoho Desk vs Freshdesk Omni Comparison
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Zoho Desk \<span\>vs\</span\> Freshdesk Omni](https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni)

# Compare Zoho Desk vs Freshdesk Omni

Canonical: https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni

> Detailed comparison between Zoho Desk and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Freshdesk Omni |
| **Overall rating** | 4.5/5 | 3.7/5 |
| **Total Reviews** | 2216 | 6 |
| **Starting Price** | US$20.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View Freshdesk Omni Profile](https://www.softwareadvice.ie/software/425905/Freshdesk-Omni)
- [View Original Comparison](https://www.softwareadvice.ie/compare/393877/425905/zoho-desk/vs/Freshdesk-Omni)

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