---
description: Compare Zoho Desk vs ReplyDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoho Desk vs ReplyDesk Comparison
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [Zoho Desk \<span\>vs\</span\> ReplyDesk](https://www.softwareadvice.ie/compare/393877/524385/zoho-desk/vs/ReplyDesk)

# Compare Zoho Desk vs ReplyDesk

Canonical: https://www.softwareadvice.ie/compare/393877/524385/zoho-desk/vs/ReplyDesk

> Detailed comparison between Zoho Desk and ReplyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | ReplyDesk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 2211 | 0 |
| **Starting Price** | US$20.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Automatic Call Distribution
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Templates
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Transfers/Routing

### ReplyDesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Third-Party Integrations
- Ticket Management

## Links

- [View Zoho Desk Profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
- [View ReplyDesk Profile](https://www.softwareadvice.ie/software/524385/ReplyDesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/393877/524385/zoho-desk/vs/ReplyDesk)

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