---
description: Compare Microsoft Teams vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Microsoft Teams vs Freshcaller Comparison
---

Breadcrumb: [Home](/) > [Online Meeting Software](/directory/852/online-meeting/software) > [Microsoft Teams \<span\>vs\</span\> Freshcaller](https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller)

# Compare Microsoft Teams vs Freshcaller

Canonical: https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller

> Detailed comparison between Microsoft Teams and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Microsoft Teams | Freshcaller |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 11019 | 35 |
| **Starting Price** | €4.20 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Documentation, Videos |

## Key features

### Microsoft Teams

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- CRM
- Call Conferencing
- Call Recording
- Call Routing
- Call Transfer
- Collaboration Tools
- Contact Management
- Mobile Access
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Third-Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Voice Mail

### Freshcaller

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- CRM
- Call Conferencing
- Call Recording
- Call Routing
- Call Transfer
- Collaboration Tools
- Contact Management
- Mobile Access
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Third-Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Voice Mail

## Links

- [View Microsoft Teams Profile](https://www.softwareadvice.ie/software/397766/microsoft-teams)
- [View Freshcaller Profile](https://www.softwareadvice.ie/software/436334/freshcaller)
- [View Original Comparison](https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Microsoft Teams vs Freshcaller Comparison","description":"Compare Microsoft Teams vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller","about":[{"@id":"https://www.softwareadvice.ie/software/397766/microsoft-teams#software"},{"@id":"https://www.softwareadvice.ie/software/436334/freshcaller#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Microsoft Teams","description":"Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's online meeting solution.\n\nThe solution helps users store files online, manage documents, create groups and receive notifications. It is customizable for each team and users can communicate through instant messaging, online meetings, calling and web conferencing. The collaboration tool can be used to work on files within Microsoft 365 apps such as Word, Excel, PowerPoint and Sharepoint. Additional features include open application processing interface, assistant bots, conversation search, contact search, and multi-factor authentication.\n\nMicrosoft Teams integrates with third-party applications such as GitHub, Microsoft Office, Power BI, Delve, Planner, Trello and more. The application is available on a one-time subscription and support is available via phone and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ad4894a0-ed16-4436-935d-11597bd92af1.png","url":"https://www.softwareadvice.ie/software/397766/microsoft-teams","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/397766/microsoft-teams#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":11019,"ratingValue":4.5},"offers":{"price":"4.2","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Freshcaller","description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. \n\nWith Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1a87d6a-e60d-41ab-9b40-12ffd7400707.png","url":"https://www.softwareadvice.ie/software/436334/freshcaller","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/436334/freshcaller#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":35,"ratingValue":4.0},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Meeting Software","position":2,"item":"/directory/852/online-meeting/software","@type":"ListItem"},{"name":"Microsoft Teams vs Freshcaller","position":3,"item":"https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/397766/436334/microsoft-teams/vs/freshcaller#breadcrumblist"}]}
</script>
