---
description: Compare Ivanti Neurons for ITSM vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ivanti Neurons for ITSM vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Ivanti Neurons for ITSM \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/405089/436317/ivanti-neurons-for-itsm/vs/freshservice)

# Compare Ivanti Neurons for ITSM vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/405089/436317/ivanti-neurons-for-itsm/vs/freshservice

> Detailed comparison between Ivanti Neurons for ITSM and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Ivanti Neurons for ITSM | Freshservice |
| **Overall rating** | 3.9/5 | 4.5/5 |
| **Total Reviews** | 15 | 751 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Ivanti Neurons for ITSM

- Analytics
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

### Freshservice

- Analytics
- Asset Tracking
- Automated Discovery
- CMDB
- Change Management
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Mobile Alerts
- Monitoring
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Links

- [View Ivanti Neurons for ITSM Profile](https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/405089/436317/ivanti-neurons-for-itsm/vs/freshservice)

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