---
description: Compare CA Service Desk Manager vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CA Service Desk Manager vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [CA Service Desk Manager \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice)

# Compare CA Service Desk Manager vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice

> Detailed comparison between CA Service Desk Manager and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CA Service Desk Manager | Freshservice |
| **Overall rating** | 3.5/5 | 4.6/5 |
| **Total Reviews** | 13 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CA Service Desk Manager

- Change Management
- Dashboard
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Self Service Portal
- Support Ticket Management

### Freshservice

- Asset Tracking
- Automated Discovery
- Change Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For IT Project Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Support Ticket Management

## Links

- [View CA Service Desk Manager Profile](https://www.softwareadvice.ie/software/410996/ca-service-desk-manager)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CA Service Desk Manager vs Freshservice Comparison","description":"Compare CA Service Desk Manager vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice","about":[{"@id":"https://www.softwareadvice.ie/software/410996/ca-service-desk-manager#software"},{"@id":"https://www.softwareadvice.ie/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"CA Service Desk Manager","description":"CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.\n\n\nThe xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.\n\n\nThe self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8fb227ff-8f0e-47a5-8acd-c5364fa88146.png","url":"https://www.softwareadvice.ie/software/410996/ca-service-desk-manager","@id":"https://www.softwareadvice.ie/software/410996/ca-service-desk-manager#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":13},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.ie/software/436317/freshservice","@id":"https://www.softwareadvice.ie/software/436317/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":791},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Artificial Intelligence (AI) Software","position":2,"item":"/directory/4360/artificial-intelligence/software","@type":"ListItem"},{"name":"CA Service Desk Manager vs Freshservice","position":3,"item":"https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice","@type":"ListItem"}]}]}
</script>