---
description: Compare CA Service Desk Manager vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CA Service Desk Manager vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [CA Service Desk Manager \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice)

# Compare CA Service Desk Manager vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice

> Detailed comparison between CA Service Desk Manager and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CA Service Desk Manager | Freshservice |
| **Overall rating** | 3.5/5 | 4.5/5 |
| **Total Reviews** | 13 | 714 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CA Service Desk Manager

- Change Management
- Dashboard
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Self Service Portal
- Support Ticket Management

### Freshservice

- Asset Tracking
- Automated Discovery
- Change Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For IT Project Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Support Ticket Management

## Links

- [View CA Service Desk Manager Profile](https://www.softwareadvice.ie/software/410996/ca-service-desk-manager)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/410996/436317/ca-service-desk-manager/vs/freshservice)

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