---
description: Compare Userlane vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Userlane vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Change Management Software](/directory/4244/change-management/software) > [Userlane \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/42687/436317/userlane/vs/freshservice)

# Compare Userlane vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/42687/436317/userlane/vs/freshservice

> Detailed comparison between Userlane and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Userlane | Freshservice |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 47 | 791 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Userlane

- API
- Activity Tracking
- Approval Workflow
- Audit Trail
- Change Management
- Collaboration Tools
- Configurable Workflow
- Content Management
- Customisable Branding
- Employee Onboarding
- Event Logs
- Monitoring
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Task Management

### Freshservice

- API
- Activity Tracking
- Approval Workflow
- Audit Trail
- Change Management
- Collaboration Tools
- Configurable Workflow
- Content Management
- Customisable Branding
- Employee Onboarding
- Event Logs
- Monitoring
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Task Management

## Links

- [View Userlane Profile](https://www.softwareadvice.ie/software/42687/userlane)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/42687/436317/userlane/vs/freshservice)

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