---
description: Compare Confluence vs Shelf regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Confluence vs Shelf Comparison
---

Breadcrumb: [Home](/) > [Enterprise Content Management Software](/directory/3485/enterprise-content-management-system/software) > [Confluence \<span\>vs\</span\> Shelf](https://www.softwareadvice.ie/compare/430492/435224/confluence/vs/shelf)

# Compare Confluence vs Shelf

Canonical: https://www.softwareadvice.ie/compare/430492/435224/confluence/vs/shelf

> Detailed comparison between Confluence and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Confluence | Shelf |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3680 | 106 |
| **Starting Price** | US$5.42 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Confluence

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management
- Content Publishing Options
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Capture
- Document Management
- File Conversion
- Full Text Search
- Pre-built Templates
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management
- Content Publishing Options
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Capture
- Document Management
- File Conversion
- Full Text Search
- Pre-built Templates
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

## Links

- [View Confluence Profile](https://www.softwareadvice.ie/software/430492/confluence)
- [View Shelf Profile](https://www.softwareadvice.ie/software/435224/shelf)
- [View Original Comparison](https://www.softwareadvice.ie/compare/430492/435224/confluence/vs/shelf)

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