---
description: Compare Jira vs Sunrise ITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Jira vs Sunrise ITSM Comparison
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/4430/project-management/software) > [Jira \<span\>vs\</span\> Sunrise ITSM](https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm)

# Compare Jira vs Sunrise ITSM

Canonical: https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm

> Detailed comparison between Jira and Sunrise ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Jira | Sunrise ITSM |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 15367 | 10 |
| **Starting Price** | US$7.91 | £40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Jira

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Capacity Management
- Change Management
- Compliance Management
- Incident Management
- Inventory Management
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Sunrise ITSM

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Audit Trail
- Capacity Management
- Change Management
- Compliance Management
- Incident Management
- Inventory Management
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Jira Profile](https://www.softwareadvice.ie/software/4315/jira)
- [View Sunrise ITSM Profile](https://www.softwareadvice.ie/software/324312/sunrise-itsm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Jira vs Sunrise ITSM Comparison","description":"Compare Jira vs Sunrise ITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm","about":[{"@id":"https://www.softwareadvice.ie/software/4315/jira#software"},{"@id":"https://www.softwareadvice.ie/software/324312/sunrise-itsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Jira","description":"Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease.\nUsers can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work.\nJira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows. Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.\nA mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/79efd58d-11c0-4056-ba27-7f935bdd6bef.png","url":"https://www.softwareadvice.ie/software/4315/jira","@id":"https://www.softwareadvice.ie/software/4315/jira#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":15367},"offers":{"price":"7.91","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Sunrise ITSM","description":"With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes.\n\nAs a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market.\n\nWe are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3b6a695-07b0-4dae-8a9b-822f2948a98d.jpeg","url":"https://www.softwareadvice.ie/software/324312/sunrise-itsm","@id":"https://www.softwareadvice.ie/software/324312/sunrise-itsm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":10},"offers":{"price":"40","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Project Management Software","position":2,"item":"/directory/4430/project-management/software","@type":"ListItem"},{"name":"Jira vs Sunrise ITSM","position":3,"item":"https://www.softwareadvice.ie/compare/4315/324312/jira/vs/sunrise-itsm","@type":"ListItem"}]}]}
</script>