---
description: Compare Front vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Front vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Front \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/44733/110247/front/vs/freshdesk)

# Compare Front vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/44733/110247/front/vs/freshdesk

> Detailed comparison between Front and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Front | Freshdesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 291 | 3486 |
| **Starting Price** | US$25.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Front

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Front Profile](https://www.softwareadvice.ie/software/44733/front)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/44733/110247/front/vs/freshdesk)

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