---
description: Compare 3CX vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: 3CX vs Freshcaller Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [3CX \<span\>vs\</span\> Freshcaller](https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller)

# Compare 3CX vs Freshcaller

Canonical: https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller

> Detailed comparison between 3CX and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | Freshcaller |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 465 | 35 |
| **Starting Price** | US$350.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### 3CX

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Centre

### Freshcaller

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Centre

## Links

- [View 3CX Profile](https://www.softwareadvice.ie/software/4936/3cx-phone-system)
- [View Freshcaller Profile](https://www.softwareadvice.ie/software/436334/freshcaller)
- [View Original Comparison](https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"3CX vs Freshcaller Comparison","description":"Compare 3CX vs Freshcaller regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller","about":[{"@id":"https://www.softwareadvice.ie/software/4936/3cx-phone-system#software"},{"@id":"https://www.softwareadvice.ie/software/436334/freshcaller#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"3CX","description":"3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs.\n\nThe platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/757381d8-aeb4-4486-b7ff-d311c7eb3c03.png","url":"https://www.softwareadvice.ie/software/4936/3cx-phone-system","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/4936/3cx-phone-system#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":465},"offers":{"price":"350","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshcaller","description":"Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. \n\nWith Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1a87d6a-e60d-41ab-9b40-12ffd7400707.png","url":"https://www.softwareadvice.ie/software/436334/freshcaller","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/436334/freshcaller#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":35},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"3CX vs Freshcaller","position":3,"item":"https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/4936/436334/3cx-phone-system/vs/freshcaller#breadcrumblist"}]}
</script>