---
description: Compare ZIWO vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ZIWO vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [ZIWO \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/52205/110247/ziwo/vs/freshdesk)

# Compare ZIWO vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/52205/110247/ziwo/vs/freshdesk

> Detailed comparison between ZIWO and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ZIWO | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 108 | 3408 |
| **Starting Price** | US$40.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ZIWO

- API
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics

### Freshdesk

- API
- Activity Tracking
- Alerts/Escalation
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Prioritisation
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics

## Links

- [View ZIWO Profile](https://www.softwareadvice.ie/software/52205/ziwo)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/52205/110247/ziwo/vs/freshdesk)

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