---
description: Compare UVdesk vs Call Center Studio regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: UVdesk vs Call Center Studio Comparison
---

Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [UVdesk \<span\>vs\</span\> Call Center Studio](https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio)

# Compare UVdesk vs Call Center Studio

Canonical: https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio

> Detailed comparison between UVdesk and Call Center Studio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UVdesk | Call Center Studio |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 24 | 47 |
| **Starting Price** | US$11.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Call Center Studio

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customisable Branding
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Productivity Analysis
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View UVdesk Profile](https://www.softwareadvice.ie/software/52393/uvdesk)
- [View Call Center Studio Profile](https://www.softwareadvice.ie/software/70301/call-center-studio)
- [View Original Comparison](https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"UVdesk vs Call Center Studio Comparison","description":"Compare UVdesk vs Call Center Studio regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio","about":[{"@id":"https://www.softwareadvice.ie/software/52393/uvdesk#software"},{"@id":"https://www.softwareadvice.ie/software/70301/call-center-studio#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"UVdesk","description":"UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. \n\n\nUVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.\n\n\nTicket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/76f4cd2f-bdc3-48bc-8f64-db5e940bf4cc.png","url":"https://www.softwareadvice.ie/software/52393/uvdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/52393/uvdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":24,"ratingValue":4.4},"offers":{"price":"11","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Call Center Studio","description":"Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.\n\nOur serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.\n\nWhen you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.\n\nFeatures like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. \n\nWith voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.\n\nThe solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.\n\nCall Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c332e62-45ab-41bf-b157-9c9d3c22d882.png","url":"https://www.softwareadvice.ie/software/70301/call-center-studio","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/70301/call-center-studio#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":47,"ratingValue":4.5},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Help Desk Software","position":2,"item":"/directory/3529/online/software","@type":"ListItem"},{"name":"UVdesk vs Call Center Studio","position":3,"item":"https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/52393/70301/uvdesk/vs/call-center-studio#breadcrumblist"}]}
</script>