---
description: Compare Hiver vs Google Workspace regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Google Workspace Comparison
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.softwareadvice.ie/compare/60479/344998/hiver/vs/google-workspace)

# Compare Hiver vs Google Workspace

Canonical: https://www.softwareadvice.ie/compare/60479/344998/hiver/vs/google-workspace

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 148 | 17670 |
| **Starting Price** | US$55.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- API
- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Reminders
- SSL Security
- Search/Filter
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

### Google Workspace

- API
- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real Time Editing
- Real-Time Chat
- Reminders
- SSL Security
- Search/Filter
- Shared Inboxes
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.softwareadvice.ie/software/60479/hiver)
- [View Google Workspace Profile](https://www.softwareadvice.ie/software/344998/google-workspace)
- [View Original Comparison](https://www.softwareadvice.ie/compare/60479/344998/hiver/vs/google-workspace)

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