---
description: Compare Hiver vs Helpwise regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Helpwise Comparison
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Hiver \<span\>vs\</span\> Helpwise](https://www.softwareadvice.ie/compare/60479/348193/hiver/vs/helpwise)

# Compare Hiver vs Helpwise

Canonical: https://www.softwareadvice.ie/compare/60479/348193/hiver/vs/helpwise

> Detailed comparison between Hiver and Helpwise. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Helpwise |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 148 | 27 |
| **Starting Price** | US$55.00 | US$12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Hiver

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customisable Templates
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Helpwise

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customisable Templates
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Hiver Profile](https://www.softwareadvice.ie/software/60479/hiver)
- [View Helpwise Profile](https://www.softwareadvice.ie/software/348193/helpwise)
- [View Original Comparison](https://www.softwareadvice.ie/compare/60479/348193/hiver/vs/helpwise)

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