---
description: Compare Hiver vs Microsoft Outlook regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hiver vs Microsoft Outlook Comparison
---

Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [Hiver \<span\>vs\</span\> Microsoft Outlook](https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook)

# Compare Hiver vs Microsoft Outlook

Canonical: https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook

> Detailed comparison between Hiver and Microsoft Outlook. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Microsoft Outlook |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 148 | 2502 |
| **Starting Price** | US$55.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Hiver

- AI Sorting
- Collaboration Tools
- Cross-system Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Email Templates
- Help Desk Management
- Inbox Management
- Integration into Third Party Applications
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Project Management
- Reminders
- Response Management
- Search/Filter
- Support Ticket Management
- Survey/Poll Management

### Microsoft Outlook

- Archiving & Retention
- Collaboration Tools
- Customisable Templates
- Email Monitoring
- Email Templates
- Inbox Management
- Response Management
- Search/Filter

## Links

- [View Hiver Profile](https://www.softwareadvice.ie/software/60479/hiver)
- [View Microsoft Outlook Profile](https://www.softwareadvice.ie/software/399509/microsoft-outlook)
- [View Original Comparison](https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Microsoft Outlook Comparison","description":"Compare Hiver vs Microsoft Outlook regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook","about":[{"@id":"https://www.softwareadvice.ie/software/60479/hiver#software"},{"@id":"https://www.softwareadvice.ie/software/399509/microsoft-outlook#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Hiver","description":"Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing.\n\nHiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. \n\nHiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. \n\n10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). \n\nSome of Hiver’s key features include - \n\na) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels.\n\nb) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture.\n\nc) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready.\n\nd) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed.\n\ne) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out.\n\nf) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues.\n\ng) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language.\n\nh) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP.\n\ni) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction.\n\nAdditionally, Hiver stands out for its intuitive interface and ease of configuration.  It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7ad5e426-22fb-4175-aa67-ea5d7b6b3c12.png","url":"https://www.softwareadvice.ie/software/60479/hiver","@id":"https://www.softwareadvice.ie/software/60479/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":148},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Microsoft Outlook","description":"Microsoft Outlook is a free email and calendar solution designed for both personal, educational and business use. The software allows users to send, receive, and manage emails, plus book and track events and appointments in the calendar. Outlook has a web interface as well as native apps for Windows, Mac OS, iOS, Android, and Windows Phone.\n\nMicrosoft Outlook allows users to manage all of their contacts, emails, calendar, and tasks in one place. Integration with other Microsoft 365 apps enables access to contacts and the sharing of files directly from OneDrive as email attachments. The calendar functionality can be used to share availability with coworkers, book meeting or conference rooms, track RSVPs, and find the best time to schedule meetings with the Scheduling Assistant. \n\nMicrosoft Outlook is free for personal use, and subscriptions for business or education use are offered through various monthly and annual Microsoft 356 packages. Support is provided via a knowledge base, community forum, and online help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d76946c0-17a6-4a79-b997-c015b75939eb.png","url":"https://www.softwareadvice.ie/software/399509/microsoft-outlook","@id":"https://www.softwareadvice.ie/software/399509/microsoft-outlook#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2502},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI IT Agents","position":2,"item":"/directory/5438/ai-it-agents/software","@type":"ListItem"},{"name":"Hiver vs Microsoft Outlook","position":3,"item":"https://www.softwareadvice.ie/compare/60479/399509/hiver/vs/microsoft-outlook","@type":"ListItem"}]}]}
</script>
