Cherwell Service Management vs ServiceNow Customer Service Management Comparison

Cherwell Service Management

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade... Learn more

Target size

ServiceNow Customer Service Management

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the... Learn more

Target size

Cherwell Service Management

Overall rating

4.3
(163 reviews)

Features rating

Value for Money
4.4
Features
4.4
Ease of Use
4.2
Customer Support
4.3
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ServiceNow Customer Service Management

Overall rating

4.3
(151 reviews)

Features rating

Value for Money
4.1
Features
4.3
Ease of Use
4.1
Customer Support
4.2
View all reviews
Cherwell Service Management
  • Free Version
  • Free Trial
ServiceNow Customer Service Management
  • Free Version
  • Free Trial
Cherwell Service Management
  • Cloud-based
  • On-premise
ServiceNow Customer Service Management
  • Cloud-based
  • On-premise
Cherwell Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceNow Customer Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat