---
description: Compare respond.io vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: respond.io vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [respond.io \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/66713/110247/rocketbots1/vs/freshdesk)

# Compare respond.io vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/66713/110247/rocketbots1/vs/freshdesk

> Detailed comparison between respond.io and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | respond.io | Freshdesk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 52 | 3425 |
| **Starting Price** | US$99.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### respond.io

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management

### Freshdesk

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Links

- [View respond.io Profile](https://www.softwareadvice.ie/software/66713/rocketbots1)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/66713/110247/rocketbots1/vs/freshdesk)

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