---
description: Compare SuperOffice CRM vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SuperOffice CRM vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [SuperOffice CRM \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk)

# Compare SuperOffice CRM vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk

> Detailed comparison between SuperOffice CRM and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SuperOffice CRM | Freshdesk |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 132 | 3460 |
| **Starting Price** | €95.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SuperOffice CRM

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- CRM
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- CRM
- Collaboration Tools
- Customer Database
- Customisable Templates
- Email Management
- Email Templates
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View SuperOffice CRM Profile](https://www.softwareadvice.ie/software/67453/superoffice)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SuperOffice CRM vs Freshdesk Comparison","description":"Compare SuperOffice CRM vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.ie/software/67453/superoffice#software"},{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"SuperOffice CRM","description":"SuperOffice is a leading European CRM provider, guided by our mission to be Europe’s most loved CRM. We help growing businesses build valuable, effortless customer relationships with our award-winning CRM platform for sales, marketing and customer service.\n\nKey features include contact management, project and document management, email marketing, automated ticket routing and live chat integration.\n\nSuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services.\n\nSuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more.\n\nServices are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.\n\nThe platform supports GDPR compliance for companies operating in European markets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/580ef8ac-8d35-4e09-b711-a06cc702a5c0.png","url":"https://www.softwareadvice.ie/software/67453/superoffice","@id":"https://www.softwareadvice.ie/software/67453/superoffice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":132},"offers":{"price":"95","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3460},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Systems","position":2,"item":"/directory/4153/crm/software","@type":"ListItem"},{"name":"SuperOffice CRM vs Freshdesk","position":3,"item":"https://www.softwareadvice.ie/compare/67453/110247/superoffice/vs/freshdesk","@type":"ListItem"}]}]}
</script>