---
description: Compare Agile CRM vs ICR Evolution regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agile CRM vs ICR Evolution Comparison
---

Breadcrumb: [Home](/) > [Contact Management Software](/directory/434/contact-management/software) > [Agile CRM \<span\>vs\</span\> ICR Evolution](https://www.softwareadvice.ie/compare/6827/361026/agile-crm/vs/icr-evolution)

# Compare Agile CRM vs ICR Evolution

Canonical: https://www.softwareadvice.ie/compare/6827/361026/agile-crm/vs/icr-evolution

> Detailed comparison between Agile CRM and ICR Evolution. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Agile CRM | ICR Evolution |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 524 | 16 |
| **Starting Price** | US$8.99 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Agile CRM

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback

### ICR Evolution

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback

## Links

- [View Agile CRM Profile](https://www.softwareadvice.ie/software/6827/agile-crm)
- [View ICR Evolution Profile](https://www.softwareadvice.ie/software/361026/icr-evolution)
- [View Original Comparison](https://www.softwareadvice.ie/compare/6827/361026/agile-crm/vs/icr-evolution)

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