---
description: Compare JivoChat vs Smartsupp regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JivoChat vs Smartsupp Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JivoChat \<span\>vs\</span\> Smartsupp](https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp)

# Compare JivoChat vs Smartsupp

Canonical: https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp

> Detailed comparison between JivoChat and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JivoChat | Smartsupp |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 105 | 343 |
| **Starting Price** | US$19.00 | US$17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JivoChat

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- File Sharing
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Smartsupp

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- File Sharing
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View JivoChat Profile](https://www.softwareadvice.ie/software/75321/jivochat)
- [View Smartsupp Profile](https://www.softwareadvice.ie/software/87008/smartsupp)
- [View Original Comparison](https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JivoChat vs Smartsupp Comparison","description":"Compare JivoChat vs Smartsupp regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp","about":[{"@id":"https://www.softwareadvice.ie/software/75321/jivochat#software"},{"@id":"https://www.softwareadvice.ie/software/87008/smartsupp#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"JivoChat","description":"JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.\n\n\nUsers can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.\n\n\nLive chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.\n\n\nGet a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.\n\n\nRedirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1c5732cc-a188-445a-8cd6-8ae2a7ec9241.png","url":"https://www.softwareadvice.ie/software/75321/jivochat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/75321/jivochat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":105,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Smartsupp","description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nWHY CHOOSE SMARTSUPP?\n\n• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.\n\n• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.\n\n• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.\n\n• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.\n\nWHAT CAN SMARTSUPP DO?\n\nWhat can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.\n\n• Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.\n\n• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep.\n\n• Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.\n\n• Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.\n\n• Visit our website to get the full list of features: https://www.smartsupp.com/pricing\n\nWHAT OUR USERS SAY ABOUT US?\n\n“Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.”\n\n—Oke Harms, Kickerkult.de\n\n“With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.”\n\n—Katarzyna, Wujo.pl","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/af507b50-4046-43a3-aeb7-3f22cf3356db.png","url":"https://www.softwareadvice.ie/software/87008/smartsupp","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/87008/smartsupp#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":343,"ratingValue":4.6},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"JivoChat vs Smartsupp","position":3,"item":"https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/75321/87008/jivochat/vs/smartsupp#breadcrumblist"}]}
</script>