---
description: Compare JustCall vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JustCall vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [JustCall \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.ie/compare/75453/110247/justcall/vs/freshdesk)

# Compare JustCall vs Freshdesk

Canonical: https://www.softwareadvice.ie/compare/75453/110247/justcall/vs/freshdesk

> Detailed comparison between JustCall and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JustCall | Freshdesk |
| **Overall rating** | 4.1/5 | 4.5/5 |
| **Total Reviews** | 225 | 3486 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JustCall

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

### Freshdesk

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Customisable Templates
- Dashboard
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- On-Demand Recording
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Templates
- Workflow Management

## Links

- [View JustCall Profile](https://www.softwareadvice.ie/software/75453/justcall)
- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/75453/110247/justcall/vs/freshdesk)

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